Refund Policy
At Gaj Arts, we take great pride in delivering high-quality marble idols, temples, and handicrafts. Each piece is crafted with care, and we ensure secure packaging for safe delivery. However, if you are not fully satisfied with your order, please review our Return & Refund Policy below.
Return Window
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Customers may request a return within 2 days from the date of delivery.
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Due to the fragile nature of marble products, this limited window helps us address claims promptly and fairly.
Eligible Return Conditions
We accept returns under the following conditions:
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Items received in a damaged condition due to shipping.
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Manufacturing defects, such as cracks, chips, or broken corners.
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Incorrect product delivered (different item, size, or design than ordered).
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The product must be unused, unaltered, and returned in its original packaging.
Non-Returnable Items
The following items are not eligible for return:
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Custom-made or personalized marble idols, temples, and handicrafts.
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Items damaged due to customer misuse, mishandling, or improper installation.
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Products returned without original packaging or proof of purchase.
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Natural variations in marble (such as color, texture, or veining), as these are inherent characteristics and not defects.
Return Process
To initiate a return, please follow these steps:
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Contact our customer support team within the return window.
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Provide your order number, proof of purchase, and reason for return.
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Share an unboxing video (mandatory) and clear photos showing defects or damages.
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Once approved, ship the product back in its original packaging.
⚠ Note: Customers are responsible for return shipping costs, except in cases where the product is defective or incorrectly delivered.
Refund Timeline
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Refunds will be processed within 7–10 days after inspection of the returned product.
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The refund amount will be credited to the original payment method.
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In case of replacement or exchange, shipping timelines may vary depending on product availability.
