Refund Policy
At Gaj Arts, we take great pride in delivering high-quality marble idols, temples, and handicrafts. Each piece is crafted with care, and we ensure secure packaging for safe delivery. However, if you are not fully satisfied with your order, please review our Return & Refund Policy below.
Return Window
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Customers may request a return within 3 days from the delivery date.
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Due to the fragile nature of marble products, this shorter window ensures claims are addressed promptly.
Eligible Return Conditions
We accept returns under the following conditions:
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Items received in a damaged condition due to shipping.
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Manufacturing defects such as cracks, chips, or broken corners.
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Incorrect product delivered (different item, size, or design than ordered).
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Product must be unused, unaltered, and in its original packaging.
Non-Returnable Items
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Custom-made or personalized marble idols, temples, and handicrafts.
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Items damaged due to customer misuse, mishandling, or improper installation.
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Products returned without original packaging or proof of purchase.
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Natural variations in marble (color, texture, veining) as these are not considered defects.
Return Process
To initiate a return:
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Contact our customer support team at within the return window.
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Provide your order number, proof of purchase, and reason for return.
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Share unboxing video (mandatory) and clear photos of defects or damages.
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Once approved, ship the product back in its original packaging.
⚠️ Note: Customers are responsible for return shipping costs, except in cases of defective or wrongly delivered items.
Refund Timeline
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Refunds will be processed within 7-10 Days after inspection of the returned product.
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Refunds will be credited to the original payment method.
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In case of replacements/exchanges, shipping timelines may vary based on product availability.gh]
